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frequently asked questions

  • Order Related

  • Payment

  • Gaia Account

  • Shipping

  • Others

How long does the order usually take to arrive?

It usually takes 1-2 days in express delivery and 5-6 in normal delivery, we suggest you to opt for express delivery for quicker delivery.

How can I place an order?

You can simply search for the product you require or even explore our range of organic nutritional foods. Select the desired product and click on add to cart. Then, either register yourself on our portal or check out as a guest and go to the cart. Select the payment options, make the payment, and confirm your purchase.

What information do I need to provide for confirming my order purchase?

In order to process your order, we need your name, your billing address, your shipping address if different from the billing address, your contact number, and your delivery preferences if any along with the quantity of your desired product.

How can I cancel my order?

Once you place an order, the process of packaging and shipping is put to action with immediate effect. However, if in case your order has been shipped, we apologize to inform you that it cannot be canceled, or returned, or exchanged.

How to delete a saved order?

You can easily delete the saved order by logging into your account and navigating to the shopping cart.

How can I pay for my order placed on Gaia Good Health?

You can choose any mode of payment, including debit cards, credit cards, net banking, UPI, Paytm, wallet and EMI options.

How long does it take to pay for a return order?

We try to process everything as early as possible. All your return orders are put to process with immediate action. Once the product reaches our physical store in New Delhi, we proceed with the return payment.

What if a payment is deducted twice for an order I placed?

With a high-end technological era, duplicate payments might take place. However, once again technology plays its role to keep track of whether the payment is duplicate or for a fresh order. Depending on the data extracted the duplicate payment will be reversed at the earliest.

How can I create my account on Gaia Good Health?

You simply have to register yourself and create your account using your basic details like name, address, mobile number, email id, and password.

How can I access my account on Gaia Good Health?

Visit our portal and navigate to log in. Click the option and log in using your login credentials to access your account on Gaia Good Health. On your account, you can view all your past orders, your saved orders, your return orders, and your orders in process.

Is my information on your account safe and secure?

With Gaia Good Health, you need not worry about your safety and security. All our customers are our prized assets and the security of their personal information including their contact and payment details is our foremost priority.

How will you ship my order?

We are associated with reputed delivery partners to ship your order.

How can I track my order?

Once we dispatch your order, you will receive a shipping confirmation email with a verified tracking number and link to online tracking of your order. You can use the link and your unique tracking number for your order and delivery confirmation

Where are your products shipped from?

All our products are shipped from the manufacturing hub at Okhla Industrial Area in New Delhi.

You Can Also Write to Us

If there is anything you wish to tell us

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    Reach out the old-fashioned way

    A-89, Second Floor, Okhla Industrial Area,
    Phase 2, New Delhi, Delhi 110020

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